Last Updated: [Insert Date]

Welcome to Wacoal Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of lingeriesalestore.com (the “Site”) and all purchases made through our boutique. By accessing our Site or making a purchase, you agree to these terms in full.

1. Boutique Overview

Wacoal Store curates premium lingerie and activewear collections from luxury brands including Brooks, Hanro, Wolford, and our exclusive lines. We serve discerning customers worldwide (excluding certain Asian countries and remote regions) with boutique-level service and global shipping.

2. User Responsibilities

Account Integrity

When creating an account, you agree to:

  • Provide accurate, current information
  • Maintain password confidentiality
  • Notify us immediately of unauthorized use

Prohibited Conduct

You may not:

  • Use our Site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity or purchase intent
  • Use automated tools to scrape content or place orders

3. Product & Service Information

Collections

We offer carefully selected:

  • Luxury lingerie (Hanro, MeMoi, Wolford)
  • Performance activewear (Under Armour, Patagonia)
  • Premium basics (Cuddl Duds, Lysse leggings)

Product Representation

  • Colors may vary slightly due to monitor settings
  • All measurements are approximate
  • Limited edition items may not be restocked

Boutique Services

We provide:

  • Global shipping with tracking
  • Personalized customer care
  • Size/style consultations via email

4. Order & Payment Terms

Order Process

  1. Selection of items
  2. Cart review and address confirmation
  3. Payment authorization
  4. Order confirmation email

Accepted Payment Methods

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing Policy

  • All prices in USD
  • Customs/duties are customer’s responsibility
  • We reserve right to correct pricing errors

Shipping Options

Method Carrier Cost Delivery Time
Standard DHL/FedEx $12.95 10-15 business days
Economy EMS Free (orders >$50) 15-25 business days

5. Returns & Exchanges

Eligibility

  • 15-day return window from delivery date
  • Items must be unworn with tags attached
  • Original packaging preferred

Non-Returnable Items

  • Final sale items (marked as such)
  • Personalized/monogrammed pieces
  • Swimwear (hygiene reasons)

Process

  1. Email [email protected] for authorization
  2. Include order # and product details
  3. Ship with tracking (customer responsible for return shipping)
  4. Refund processed within 3-5 business days of receipt

6. Intellectual Property

  • All site content is our property or properly licensed
  • “Wacoal Store” and our logo are registered trademarks
  • Product images may not be used without permission

7. Liability Limitations

Product Use

We’re not liable for:

  • Allergic reactions to fabrics
  • Improper care resulting in damage
  • Personal preference dissatisfaction

Force Majeure

We’re not responsible for delays caused by:

  • Customs inspections
  • Natural disasters
  • Carrier disruptions

8. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance. Significant changes will be communicated via email.

9. Contact Our Boutique

For questions about these Terms:

Wacoal Store
4430 Abia Martin Drive
New York, NY 10014
United States
Email: [email protected]