At Wacoal Store, we want you to be completely satisfied with your premium lingerie and activewear purchases. Our boutique-style returns policy reflects our commitment to quality and customer care.

Key Information:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Processing: 3-5 business days after we receive your return

Our Return Policy

We accept returns for most items within 15 days of delivery, with the following exceptions:

  • Final Sale Items: Marked as such on product pages
  • Personalized or Custom Items: Including monogrammed lingerie
  • Swimwear (if applicable): For hygiene reasons

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our boutique customer care team at [email protected] with the following information:

Return/Exchange Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wacoal Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item Details:
– Product Name: [Product Name]
– Size/Color: [Size/Color]
– Reason: [Reason for return/exchange]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Authorization

Our team will respond within 1 business day with:

  • Return authorization number
  • Shipping instructions
  • Exchange options (if applicable)

Step 3: Package and Ship

Please include:

  • Original packaging (when possible)
  • All tags and protective liners
  • Original invoice/packing slip

Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping fees are non-refundable

For exchanges, we’ll ship your new item once we process your return. Shipping fees may apply.

International Returns

For our global customers (excluding some Asian countries and remote regions):

  • You are responsible for return shipping costs and any customs fees
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll arrange a prepaid return label if applicable

Boutique Service Promise: We aim to make every interaction with Wacoal Store as luxurious as our products. Our customer care team is available to guide you through any return or exchange with the same attention to detail we apply to selecting our Wolford, Hanro, and Patagonia collections.

For urgent return inquiries, please include “URGENT RETURN” in your email subject line.