FAQ

We curate premium collections from luxury brands including Wolford, Hanro, Patagonia, Under Armour, Brooks, Memoi, Terez, Lysse, and our signature Cuddl Duds line. Each selection embodies our commitment to quality and sophistication.

Our boutique specializes in:
– Luxury lingerie and intimate apparel
– High-performance activewear and sportswear
– Premium leggings and base layers
– Coordinated tops and bottoms from our featured brands

Each brand has its own sizing chart available on product pages. For personalized fitting advice, please contact our lingerie specialists who can guide you based on your measurements and preferred fit.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and expedite future purchases.

We process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through our encrypted checkout system.

We proudly serve our global clientele with delivery to most countries worldwide. Currently, we cannot ship to some Asian countries and remote regions. Contact us to verify availability for your location.

Standard Shipping ($12.95 USD): Via DHL/FedEx, delivered in 10-15 business days after dispatch with full tracking.
Free Shipping: Via EMS for orders over $50 USD, delivered in 15-25 business days after dispatch.

Each order receives meticulous attention in our New York boutique, with processing taking 1-2 business days before dispatch. You’ll receive tracking information immediately upon shipment.

International customers may be responsible for customs duties or taxes according to their country’s regulations. These fees are not included in your order total and will be collected upon delivery if applicable.

We offer a 15-day return window from the delivery date. Items must be in original condition with tags attached. Please contact us to initiate a return and receive authorization.

Email [email protected] with your order number and return request. We’ll provide detailed instructions and a return authorization number. Returns without authorization cannot be processed.

Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow additional time for your bank to post the credit.

We currently process exchanges by returning the original item and placing a new order. This ensures you receive fresh merchandise in perfect condition. Contact us for assistance with sizing or style exchanges.

Our boutique team is available via email at [email protected]. For immediate assistance with urgent matters, please include “URGENT” in your subject line along with your order number.

Our flagship boutique is located at 4430 Abia Martin Drive, New York, NY 10014, where we welcome clients to experience our collections in person.

All orders are packaged with elegant presentation suitable for gifting. While we don’t currently offer gift wrapping services, our premium packaging ensures a luxurious unboxing experience.