At Wacoal Store, we understand that our discerning clientele expects nothing less than premium service to match our curated collection of intimate apparel and performance wear. Our global delivery options are designed to bring your carefully selected pieces from our New York boutique to your doorstep with efficiency and care.
Please Note: While we ship worldwide, we currently cannot deliver to some Asian countries and remote regions. For specific inquiries about your location, please contact our customer care team at [email protected].
Our Shipping Process
Every order at Wacoal Store receives our meticulous attention:
- Order Processing: 1-2 business days to carefully prepare your premium lingerie or activewear
- Shipping Preparation: Expert packaging to ensure your delicate items arrive in perfect condition
- Dispatch Notification: You’ll receive tracking information the moment your order ships
Shipping Methods
Standard Shipping
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Cost: $12.95 USD
Ideal for customers who want reliable tracking and faster delivery for their premium lingerie and activewear purchases.
Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Cost: Free on orders over $50 USD
Perfect for those planning ahead for their next Wolford or Hanro purchase, allowing you to invest more in quality while saving on delivery.
International Delivery Considerations
As we serve our global clientele of sophisticated women, please note:
- Customs fees may apply depending on your country’s regulations
- Delivery times may vary during peak seasons or due to local circumstances
- All delivery times are estimates and not guaranteed
Returns & Exchanges
We stand behind our premium collections with a 15-day return policy from the date of delivery. Please ensure items are in original condition with tags attached for a smooth return process.